Eau Claire Lakes Topics: I haven't been to your
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Name:
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Talullahhound
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Subject:
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I haven't been to your
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Date:
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4/19/2009 8:06:19 PM
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establishment, so I'm not speaking of your establishment specifically. However, a number of people (customers) here have posted of less than stellar experiences. It appears to me, by your posts in response, is that you are in a learning curve -- what I hear you saying is "bear with us" and the fact is, why should the paying customer have to "bear with you"? The fact that you are a small restaurant doesn't seem relevant -- some of the very best meals I've ever eaten were in small restaurants. It has to do with the dedication of the ownership to making each individual experience unforgettable. For example, when the gentleman that posted about his wife's drink order that you didn't have the components for TWICE -- instead of having her order a beer, why didn't your bartender say "hey, let me make her my specialty and by the way it's on the house." That would be memorable. Even if she didn't like the drink, she would smile at the memory. If you run out of gumbo, can't your chef throw together an alternative and bill it as a "special"? Or offer an alternative at a discount? You are still trying to build a cliental. The fact that you have oysters is what will bring people in initially, but what will keep them coming back? From what various people have reported, the quality of your oysters has not been exceptional. Probably not your fault, but when you are building a cliental, they'll remember and they'll remember what you did about it.
While your military service is commendable and I'm deeply appreciative of it, I don't really see what bearing it has on your restaurant.
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