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Name:	lamont -	Reply
Subject:	I'm done with AT&T
Date:	6/14/2011 12:53:41 PM

And, as most of you know, I fired Charter several years ago. So, where do I go now? I need to replace Internet and the land line phone service and, if need be, and I can get a better package, I would replace Dish too although, I'm totally satisfied with their service and rates. Anybody got any sugestions for a good "package" deal?

Name:	Osms -	Reply
Subject:	I'm done with AT&T
Date:	6/14/2011 5:10:08 PM

You might have fired Charter a little too quickly. I used to be a Charter hater too, but I've had all three services a couple of years without any major issues. No problems with phone and Internet.

Name:	MrHodja -	Reply
Subject:	I'm done with AT&T
Date:	6/14/2011 5:50:32 PM

Have Charter cable and internet in the Parker Creek area and service has been solid. Internet speed is a little slower than here in Montgomery, yet is still measured in multiple megabits per second.

Name:	Talullahhound -	Reply
Subject:	I'm done with AT&T
Date:	6/14/2011 6:12:26 PM

Since Charter figured out there was a problem in the line that runs from the pole to my house, my internet service has improved significantly. I've never had any real problems with their TV service. Except the price, of course, which seems to change month to month (and not because of "on demand" purchases). What is your beef with AT&T. I have them for my land line, and have never had any problems with it at all. Except the price, of course... I have a lot of friends with their wireless service and they all hate it and drop it as soon as they can.

Name:	water_watcher -	Reply
Subject:	I'm done with AT&T
Date:	6/14/2011 8:00:29 PM

If AT&T is not giving you the service you deserve, you should fire them. But I will say that I have the 6 meg extreme and I am very satisfier. In the 3 years I have had it, it has never gone down. Now I am not there all the time, probably 2 to 3 weekends a month. But it has been up when i want it ... and have no problems streaming movies either.

Name:	Mack -	Reply
Subject:	I'm done with AT&T
Date:	6/14/2011 8:02:04 PM

Where are you located at LM that you have DSL from ATT????

Name:	water_watcher -	Reply
Subject:	I'm done with AT&T
Date:	6/14/2011 8:48:05 PM

63 side.

Name:	Mack -	Reply
Subject:	I'm done with AT&T
Date:	6/14/2011 9:38:39 PM

Does that mean you are at the Ridge? Or the same area?

Name:	roswellric -	Reply
Subject:	I'm done with AT&T
Date:	6/14/2011 9:49:25 PM

You may have to resort to smoke signals...

Name:	water_watcher -	Reply
Subject:	I'm done with AT&T
Date:	6/15/2011 6:52:06 AM

I believe all the sub divisions on on the 63 side has AT&T DSL, not just the Ridge.

Name:	lamont -	Reply
Subject:	I'm done with AT&T
Date:	6/15/2011 7:36:00 AM

I'm off Centerport close to Chuck's. I really haven't had problems with their products however, as of yesterday, I have spoken to 7 different people for a total of 2 hours and 36 minutes to resolve a billing error. Twice, the individuals I was talking to, admitted it was their error and would transfer me to a "specialist" that would execute the reversal. Both times I was cut off and had to start the whole dam process over again. They will not give you their direct # and, when you call back and tell them who you were talking to, they will tell you there are thousands of people working there and they have no way of contacting that person so, you start all over again. So, I finally lost it talking to Robot #7. I asked for a supervisor, told him I WOULD NOT sit on hold for 36 minutes like I did waiting for him. Also easked for DIRECT # to a supervisor. He basically said, I'm nothing special and would be put on hold just like the rest and, he couldn't give me a direct line to a supervisor but, he would have one call me no later than 6:00 yesterday. You guessed it. No call. So, I will start the process again in a few minutes. And yes, for the amount involved, I probably should just drop it but, it has become a vendetta. I'm not gonna let "The Man" keep me down.

Name:	houseboat -	Reply
Subject:	I'm done with AT&T
Date:	6/15/2011 8:48:58 AM

I have a pile of wood that came out of boats that you can burn!

Name:	water_watcher -	Reply
Subject:	I'm done with AT&T
Date:	6/15/2011 9:38:33 AM

The biggest problem with business right now is customer service. You were probably talking to someone in India or China. I agree it is frustrating. I went through the same thing with Comcast in Atlanta. My service was out for over a week. The first person was a "no show" and then comcast said I cancelled the appointment ... wrong. They kept telling me there was not a problem in my neighborhood and it must be a problem in my home. But I knew all my neighbors were out as well and had been calling. Comcast was laying new wire under the street and everyone knew that was the cause of the problem, but could not get any of the CS reps to respond to that.

When a service guy finally came out, I went outside to see if there was service at the box ... nope! ... He found that when they were laying the new wire for future higher speeds ... they cut the existing line coming to the box.

Why it took 8 days for them to respond to this is beyond me.

Name:	Talullahhound -	Reply
Subject:	I'm done with AT&T
Date:	6/15/2011 3:00:18 PM

Lamont I can certainly appreciate your frustration. Is there anything worse than having to go through the automated system, knowing full well that it can't help you, only to get some other dimwit who can't help you either? I have a FB friend that has also been through h*ll with AT&T on a billing problem, so it must be a company wide policy to frustrate their customers.

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