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Name:
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Castaway
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Subject:
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WAHOO GRILL
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Date:
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8/12/2012 6:22:29 PM
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Saturday Night, August 4, 2012 was a very disappointing night! With no power and no water on Castaway Island, we decided to go to Wahoo Grill. Last time we ate there we had good service, good food, and good prices. LAST NIGHT, BAD SERVICE, BAD ATTITUDE, didn't make it to the prices. Arrived around 7:20 PM and the wait to be served was about 20 minutes. No Problem, waited on front porch which was cool after the shower. Party of 8 was seated but had to wait another 10 minutes for drink order. At that time, a kid's meal for a tired 6-year old and an appetizer were also ordered. Drinks were served, then we waited, and waited, and waited. Around 8:45, 55 minutes after the drinks were served, no refills on water, no drink reorders, NO FOOD, not even the kid's meal that was asked to be "rushed." The chef, cook, or whatever he was, dressed in his muscle shirt, was asking other customers about their food and we explained our dilemma of waiting nearly an hour with no food. He explained our situation to the owner who came over to our table with some excuses and told us if we did not have food within ten (10) minutes, our meal would be FREE. Well, I set the timer on my phone and we waited. 5 minutes, 7 minutes, 9 minutes, then here comes the kid's meal, but the tired and hungry 6-year old had already gone to sleep some 45 minutes earlier, the appetizer, barbequed shrimp, that were dry and overcooked, and an order of French fries, that we had not ordered. Another minute passed, the timer went off on the phone (remember the food in 10 minutes or it's free from the owner) but no other food and looking into the kitchen, there was nothing being cooked. As we walked out of the restaurant, without being served in over 1 hour and 20 minutes, we think that the waitress did not turn in our order, we got only excuses from the owner, no apologies. However, the cook or chef (the one in the muscle shirt) did give us 3 "complimentary meals" that turned out to be coupons good for 10% off on our next visit. Not sure I'll ever go back. If you decide to go to the Wahoo Grill, good luck.
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