(Carroll County Lake Specific)
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Most days, my mail consists of catalogs that I didn't ask for and credit card offers that I don't want. Most of it goes in the trash or the shredder. I don't recall the last time I set foot in a post office. If I have to ship something, I usually goes to one of the shipping outlets that offer services of UPS, Fed Ex and USPS (and usually, USPS is the most expensive). Their mail tracking system is a joke, and their insurance program is inefficient.
I've long considered the USPS the most ill managed organization. They have one of the most generous relocation reimbursement programs for their employees, and in the menu of health plans, they have one of the best and least expensive to their employees. In most of the larger postal facilities, the operations are inefficient at best.
The only good thing about the post office is my current carrier. We have a rural contract carrier out here. Even when our road was a mess of construction and landscaping materials for our house and our next door neighbor, he always delivered the mail. (which is not something I could say for most of the USPS employees) and if I have a box bigger than my mailbox, he always brings it to the porch. He knows my dogs by name and has been known to keep an eye out for lost dogs. And I always have my mail (such as it is) before noon. I've never gotten the wrong mail (which was something that happened quite frequently to me in VA, when a USPS employee delivered my mail). And when I had a USPS carrier, they often would not bring boxes to the house, but would leave me a notice requiring me to go to the post office to pick it up. No sense of customer service at all.
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