Lake Robinson Topics: Problem with Harbor Docks

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	Name:	Kizma Anuice -
	Subject:	Problem with Harbor Docks
	Date:	7/14/2012 10:13:25 PM

Went to Harbor Docks tonight at 7.   On my way up the ramp ran into a party of 6 that was leaving. They told me that there was a 45 minute wait for a table and that it would be more than an hour before you could get food.

I found that hard to believe and proceeded to the hostess station.   The hostess told me basically the same thing. I then asked if we could be seated at one of the 7 vacant tables that were not dirty. The hostess told me no that those tables were reserved. I said what about the 2 dirty tables. they were "unavailable". I then asked the hostess why the tables were reserved, because last week I had called in and ask to make reservations and was told that they do not take reservations. She asked me who told me that. I told her that whoever answered the phone. I don't keep track of such peoples names and presume that a business would not let a person answer the phone who was unaware of the rreservation policy.

I then asked about sitting at the bar and ordering appetizers. She said I would have to sit at the end of the deck and wait. where she indicated there were no chairs.

Interestingly enough, my waitress from last week and the keyboard player both came up and spoke to me and said they were glad to see me back. All I could tell them was that I had to leave because I could not get a table.

This is the sixth time that I have been to Harbor Docks this year. I left and went to the club to eat where I was greeted with open arms and prompt service.

I will give Harbor Docks another chance, I will call and make a reservation.   If I cannot get a reservation or if my reservation is not honored, I will be through with them.

It is sad to see another service establishment that works so hard to be good, sees a temporary success and then shoots themselves in the foot by mistreating regular customers.