Stonington Topics: Russell Lands & AC

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	Name:	FOI -
	Subject:	Russell Lands & AC
	Date:	1/3/2009 10:43:40 AM

When I started at Russell Corp. in 1974 the main thing that was emphasized was quailty and I think the same was true for RL but by the end of the 1990's Russell Corp was only interested with how many pounds they could get out of the door and not worried about quailty. Russell Lands has also hired people from Russell Corp which brought their ways with them some good some bad. Some of these people look out for themselves first and hire people who will be loyal to them and not to the company first.

The marinas could have so much business if they would treat their customers better, and once at Roanoke Do it Center they acted like it was a burden when you walked in, like you were bothering them. Customer service will bring in the business all they have to do is focus on that. People don't mind paying a little more if they have good customer service.