Off-Topic: MM, you are wrong
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Name:
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Talullahhound
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Subject:
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MM, you are wrong
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Date:
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3/12/2010 8:29:04 PM
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Some agencies have specific time periods that they deal with the public, since obviously when they are taking calls, they aren't doing their other work. So having said that, just because the phone isn't answered doesn't mean that they aren't there working.
I know contractors used to call me and complain all the time that the State Department Licensing Officers would not answer their phones. Not that I could do anything except sympathize since they didn't answer our calls either.
I personally don't believe in not answering the phone. When one works for the government, particularly as a regulator, one owes it to the public to be available to answer questions and provide information. In my particular case, sometimes a lot of money was riding on our decisions in terms of the export business, and people needed to know at least which way the wind was blowing.
I also was a big believer in meeting with people too. So many issues were resolved while a matter was under consideration just by an hour of discussion. I guess I believe in an interactive government. I've had meetings at 6 am, if that's the only thing that could work. I've also been in meetings until well after 7. And no, I didn't get overtime.
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